FAQ : Frequently Asked Questions
What is IPTV and how does it work ?
The iptv service allows television channels to be viewed via only ADSL, Fiber or 4G broadband connection. The IPTV does not need Cable or satellite, a simple internet connection is enough or a 4G coverage. So you can benefit from our IPTV service on any connected device: Smartphone, Tablet, Smart TV Samsung, Smart TV LG … Our Services are not geolocated. So you can use them in all countries of the world.
What is the internet speed necessary for iptv ?
The required bitrate differs depending on the quality of the channel or video. For HD quality the recommended minimum is 8 Mbps, for SD quality the minimum is 4 Mbps, and for Full HD quality the minimum is 15Mbps.
Will it work where I live ?
Our IPTV Service requires only an internet connection to work, whether in Europe, Africa, Asia, America and all over the world.
Are there any additional fees to pay ?
No additional fees to be paid during the period of your subscription. at the end of your subscription you are free to renew or not.
Can i use my subscription on multiple devices ?
Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.
Why i can not login with my credentials ?
First check what you have written. respect the upper and lower case and check that there is no space or error of characters. check that your device is connected to the internet (check youtube for example). if the problem persists reboot your router and device, and then try again.
I am connected but no channels or vod works, Why ?
First, please check your network connection, reboot your router and device, and then try again.
Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time.
A channel stopped while I watched, Why ?
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.
Some channels are not working, Why ?
First of all, please note that there are channels that do not work 24 hours a day, and there are others that only work during match times. Otherwise if a channel does not work, it is possible that it is a temporary problem. Our teams have the channels checked daily and have them repaired.
Please use the guidelines below before reporting a channel:
- Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
- Is this happening on all channels? If it is, you need to check on your end.
- Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
There is a buffering on channels, Why ?
Sometimes you may experience buffering due to low internet speed or high internet traffic.
Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
